Mealsphere · 中文
Mealsphere Support
Mealsphere combines a private food library and meal recommendations with optional community sharing and Menu Photo Recognition. This page explains how to get help, manage your community account and subscription, and troubleshoot common issues.
Contact Support
Email us at lendfuz524@gmail.com. Please include your device model, iOS version, app version, and a short description of the issue. Do not include sensitive personal information or payment details.
Common Help Topics
- Menu recognition: Menu photo recognition uses the cloud Menu Photo Recognition subscription. If it is unavailable, you can paste menu text or add dishes manually.
- Subscription: Menu Photo Recognition is managed through Apple App Store. You can purchase, restore, cancel, or manage subscriptions from the app or your Apple ID subscription settings.
- Location: Location Information is optional and only used in the foreground for mealsphere switching prompts, map setup, and distance-aware hurry recommendations.
- iCloud sync: Mealspheres, frequent places, dishes, dish photos, evaluations, reviews, and history keep a local copy and synchronize through your private iCloud account across signed-in Apple devices. Delete content inside Mealsphere when you want the deletion to synchronize.
- Community: You can browse and download public mealspheres without signing in. Sign in with Apple is required to publish, manage publications, report content, and synchronize account-level blocks.
- Publishing: Review the publication preview before sharing. Private evaluations, reviews, photos, history, tasting progress, and private mealsphere boundaries are not published.
- Reports and blocks: Open a public mealsphere to report inappropriate content or block its publisher. Reports are reviewed through Mealsphere's moderation workflow.
- Account deletion: Open My → Account → Delete Account and reauthenticate with Apple. This removes your community account and publications, but does not cancel your App Store subscription or delete your private local/iCloud library.
Billing and Refunds
All subscription billing, renewals, cancellations, and refunds are handled by Apple App Store. To request a refund or manage your subscription, use Apple's purchase history or subscription management pages.
Privacy and Terms
Read the Privacy Policy and Terms of Use for details about private iCloud data, community publishing, location, moderation, account deletion, menu photo recognition, subscriptions, and third-party services.